Taylor University Online upholds the following policies to ensure students are treated fairly and consistently, and to maintain academic integrity. Download the complete catalog to review all of the policies. The policies listed below are the most notable.
Taylor Online has open enrollment. This means a student can register, submit payment, and begin a course on any day of the year. The registration date is the date tuition is paid. The student will have four months from that date to complete the course. Within three business days of the registration date, the student will receive login information via email enabling access to the course.
Students are eligible for one 4-month extension for a fee of $250. The request to extend and payment of the fee must be received 2 weeks prior to the expiration date of the course.
If a course is not completed within the original enrollment period and the student does not request an extension, or if a student cannot complete the course by the end of the extension period, a grade of "F" is issued. Students have the option of re-enrolling in the course and, while the old course and grade remains on the transcript, only the new grade from the repeated course will be counted in the cumulative statistics.
Within 7 days of the registration date, a student may drop a course and receive a full tuition refund or switch to an equivalently priced course. The dropped course will not appear on the transcript. Course materials associated with the dropped course are nonreturnable and nonrefundable.
Dropping/Withdrawing from Courses
The refund schedule and transcript ramifications for students who withdraw from a course is as follows:
- Withdraw within 7 days of registration: 100% refund and course does not appear on the transcript
- Withdraw between 8 and 28 days of registration: 75% refund and course appears as a “W” on the transcript
- Withdraw between 29 days of registration and the original course due date: 0% refund and course appears as a “W” on the transcript
- Withdraw during the extension period: 0% refund and course appears as a “WF” on the transcript
To request to be withdrawn, contact the office at email@example.com or 800-845-3149. The date the request is submitted will be honored as the withdrawal date.
The majority of examinations are completed online and do not require a proctor. However, if a proctor is required, the student is expected to choose a proctor. The proctor must be a pastor, librarian, or an educator and cannot be a relative. Examination request forms are included in the materials for each course that requires proctored exams. Please complete the form and submit it to TU Online. Allow 15 working days for the proctor to receive the examination.
Instructors have one week to grade each assignment. It is recommended to submit assignments periodically throughout the four months, not in bulk near the expiration/due date of the course. If four assignments are submitted at once, the instructor will return a graded assignment each week over a four week time frame. If a student has special circumstances and needs a final grade quickly, the student must receive permission from TU Online prior to registering for the course.
Taylor University Online does accept consortium agreements from all other higher education institutions. Students should check with the financial aid offices of their home institutions for eligibility.
Student Complaint Resolution
The U.S. Department of Education has amended the Higher Education Act (HEA) authorizing the “Program Integrity Rule.” This amendment provides, among other things, regulations associated with the federal student financial aid program that require colleges or universities authorized to offer postsecondary education in one or more states to ensure access to a complaint process 34 CFR 668.43(b) that will permit student consumers to address the following:
- Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
- Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
- Complaints relating to the quality of education or other State or accreditation requirements. Taylor University, incorporated in the State of Indiana, is authorized by name to provide postsecondary education: State Incorporation, Articles of Acceptance
For students attending classes online and not residing in the state of Indiana, please contact your state's appropriate authority.
Criminal Background Check
The application process includes securing a limited criminal background check from the Indiana State Police. This background check encompasses the request for limited criminal history information (form 8053) and university verification that the student has been cleared by Indiana's Sex Offenders Registry, which is called the Zachary Law.
Applicants can either download form 8053 and submit it via the mail or apply for a limited criminal check online at the Indiana State website. There is a difference in the fees as submitting form 8053 is $7.00 and completing the form online is $16.32.
Taylor University is proud to work with active duty serviceman and veterans. Our VA certifying official is Pam Ruberg, and she can be contacted at 765-998-5193. She is available to answer questions and will provide assistance throughout applying for benefits. Veterans, reserves, and active duty military receive a reduced tuition rate of $250 per credit hour, which is $150 off the regular rate. *Note: This discount does not apply to professional writing courses taken in conjunction with the Jerry Jenkins Writers Guild.
A summary of VA benefits is listed below as well as steps to get started. For more information, please visit the Department of Veteran Affairs website. In addition to these benefits, veterans can file the Free Application for Federal Student Aid (FAFSA) and use these benefits concurrently.
Montgomery GI Bill Active Duty, Chapter 30
This bill provides up to 36 months of education benefits. To qualify, the veteran must have an honorable discharge and a high school diploma/GED or in some cases 12 credit hours of college credits. In addition, he/she must meet the requirements of a group of criteria outlined on the Department of Veteran Affairs website.
Veterans Educational Assistance Benefit, Chapter 32
This programs provides up to 36 months of education benefits for individuals who contributed from military pay towards this program.
Survivors & Dependents Assistance, Chapter 35
This program provides up to 45 months of education benefits. To qualify for distance education benefits, you must be the spouse or dependent of a veteran who died or is 100% permanently disabled due to a service-related disability.
Montgomery GI Bill Selected Reserve, Chapter 1606
This bill provides up to 36 months of education benefits. To qualify, you must be a member of the Selected Reserve, and meet other qualifications as outlined on the VA website.
To get started, you will need to complete forms on the Department of Veteran Affairs website as specified below:
- Form 221990 - first-time users of VA benefits
- Form 221995 - previous users of VA benefits
Please provide a copy of forms 221990 or 221995 and the certificate of eligibility to Taylor University.
Prior to the beginning of each semester, you must confirm your enrollment with your advisor. Your advisor will then work with Pam Ruberg to submit an enrollment certification to the VA. The VA typically takes 8 to 10 weeks to process the paperwork, and will send a notification of the award to the address you provide on the application.
The policies listed below are the most notable for degree students.
It is the responsibility of the student to obtain textbooks. If the student is waiting for financial aid in order to get books, he/she can request TU Online to order and ship required textbooks on his/her behalf. TU Online will charge a fee of $165 per course, which will be added to the student's account.
Students should request this service two weeks prior to the start of the semester to ensure prompt delivery. If the request is within two weeks of the semester start, TU Online does not guarantee arrival of the textbooks prior to classes starting.
Students who are receiving financial aid cannot purchase extensions for classes taken within the semester. By appealing to and receiving permission from the Director of TU Online, a student can receive an extension of up to, but not exceeding, two weeks. Extensions will not be granted for longer than two weeks. Appeals detailing the extenuating circumstances surrounding the request (i.e. health-related issues, death in the family) should be made in writing two weeks prior to the last day of classes.
Freeze Tuition Rate
A student will lock-in the tuition rate of the first semester in which classes are taken as an accepted degree seeking student of TU. He/she will not be subject to tuition increases as long as he/she registers for 12 credit hours per year. If one year has elapsed since the last registration date, the student will be subject to the current tuition rate upon registration unless the student requested to be placed on stop-out status.
A student is considered active when he/she takes a minimum of 12 hours per year. Stop-out status allows a student to take one year off of taking classes while retaining the original tuition rate. If after one year, a student on stop-out status does not register for the next semester, he/she is subject to the current tuition rate. A student should request to be put on stop-out status after completing all classes of a semester.