Frequently Asked Questions
Counseling is a means of facilitating personal growth and development through a cooperative effort between a student and a clinician. Counseling helps individuals cope more effectively with phase of life transitions, inner conflict, and negative thoughts, feelings and behaviors. Counseling can provide encouragement and comfort to those who are struggling with mental health issues and guidance to those whose behaviors are self-defeating.
Intervention or direct care includes individual, couples, and group counseling. These services are available 8:00am-5:00pm Monday through Friday. Our counselors specialize in a variety of disorders and utilize different treatment modalities to assist students struggling with, but not exclusive to, stress, anxiety, depression, eating disorders, grief, trauma, identity and cultural struggles.
Crisis Intervention is available 24 hours a day, 7 days per week. Same day, walk-in appointments are available each day and determined by need. After hours, we have a clinician on call to provide suicide and risk assessments and determine safety plans for students.
Prevention includes ways to increase mental health awareness and opportunities to engage in healthy coping skills strategies. As we provide more preventative programs to students, we hope to promote good mental health practices, decrease crises, and engage students who might be reluctant to seek counseling. This includes mental health workshops on a variety of topics including boundaries, healthy relationships, Enneagram, communication skills, the impact of racial injustice in individuals and culture, the mind and body connection and self-care practices. Prevention care also includes opportunities to learn and engage in distress techniques that include body movement, mindfulness and breathing techniques. The therapy dogs, Judd and Zuko, will be on campus twice per month on Tuesdays from 2:30pm-4:30pm, and therapy dog Liesel will be visiting campus periodically on Saturdays. We have a Grounding Room located in the Counseling Center that students can use to decrease their stress, anxiety and trauma triggers.
Where are counseling services provided?
We are located in Boren 250 (Campus Ministries and Counseling Center office) on the 2nd floor of the Student Center, right above Chick-fil-A.
How do you make an appointment for counseling?
The counseling center encourages making appointments by sending an email to firstname.lastname@example.org or by calling (765)998-5222. If this is not possible or in the case of a crisis, please come to the counseling center.
What is my responsibility as a client?
Prior to your first appointment, you will be asked to complete an information packet. This will allow your counselor to gain a more holistic view of your life. You will also be asked to sign a consent for treatment form and to complete a few short assessments. The counseling center is in demand; therefore, it is important that you honor your mental health and your counselor’s time by keeping your appointment. In the event that you need to cancel your appointment, please provide 24 hours of advance notice to allow us to schedule another student for that appointment time.
What if I am sick and can't come to my appointment?
If you are a feeling sick and unable to physically attend, we encourage you to utilize our teletherapy option in order to keep your appointment. Please email your therapist directly if you need to switch from an in-office session to a virtual appointment so they may send you a link. If you need to CANCEL your appointment due illness, please email the counseling center at email@example.com instead of your counselor.
What preventative services and programming are offered?
- Mental health workshops on a variety of topics (ex. anxiety, depression, healthy boundaries, healthy relationships, communication and conflict resolution skills)
- Grounding room - located in the counseling center
- Self-regulation opportunities (ex. yoga, guided imagery, mindfulness, breathing exercises)
- Twice a month, we have therapy dogs, named Judd and Zuko, who come to campus. This fall, they will be on campus every other Tuesday afternoon from 2:30-4:30. Another therapy dog named Liesel will be visiting campus periodically on Saturdays. Check our Instagram @tucounseling for their location each visit.
- Ongoing de-stress activities. This information will come out via student announcements and posters around campus.
Are walk-in services provided?
Yes! We offer walk-in hours daily that are given on a first come-first serve basis, based on need. These are generally in the afternoon, although the hour shifts a bit day to day. Please contact us via phone or email for the walk-in hour times for the week.
How do you access mental health services after hours or in an emergency?
A counselor is on-call 24/7. After hours, in an emergency, please contact your PA/hall director, campus police (765-998-5555) or call 911. They have the phone number for the counselor on call and can get in contact with us if needed.
What if I’m feeling unsafe, thinking about harming myself, or having suicidal thoughts?
Immediately walk over to the counseling center (if it is between the hours of 8:00am and 5:00pm Monday-Friday), contact your PA/hall director, campus police (765-998-5555) or call 911. Your hall director can get ahold of the counselor on call at any time.
I’m concerned about the safety of one of my friends. What should I do?
Don’t promise that you’ll keep a secret for that person. You can promise to keep it private (only the essential people will know), but when someone’s safety is involved, you need to immediately contact the counseling center (if it’s between the hours of 8:00am and 5:00pm) or your hall director.
What mental health intervention services are available?
- Individual, group and couples counseling (in-person or virtually)
- Consultation hours (either for something you yourself are going through, or to discuss questions you have about someone else)
- Walk-in hours
- Crisis evaluation and support
Are there any fees for counseling or other mental health services?
No, counseling is free at this time.
Are there limits on the type or amount of services available?
At this time, we do not have session limits.
Our default is to meet with students every two or three weeks; however, this is subject to change based on your individual circumstances.
We are also continuing our telehealth services for students who do not wish or are not capable to do face-to-face counseling.
How can I get information on other counselors or psychiatrists in the area?
If you need more intense counseling than the counseling center is able to provide, we highly recommend that you contact a therapist in the area. We are able to offer referrals for local counselors and psychiatrists.
Is counseling confidential at Taylor?
We abide by the HIPAA privacy rule which means that counseling is confidential for all students ages 18 and older.
- If you are over the age of 18, we cannot share information with anyone, including parents or hall directors, unless a release of information has been signed.
- Exceptions exist in the cases of abuse, neglect or safety issues ( if a student is in imminent danger of hurting themselves or others).
- We have a separate waiting room specific to the counseling center, with an entrance across from the drinking fountains on the 2nd floor of the Boren Center. This will allow you to sit in a room to wait without having people walking past you in an office.
We also have sound machines outside of offices that create ambient noise in the hallway. These muffle sound so that someone walking past the door will not hear specific words you are saying.
How is the Counseling Center addressing COVID-19?
- If you have been exposed to COVID-19, whether you are showing symptoms or not, and are required to quarantine, please email or call so that they we can shift your appointment to a virtual appointment.
- Due to COVID-19 restrictions, space in the waiting room is limited to three people. When you enter, please practice social distancing.
- Masks are required as you enter the counseling center. If you and your therapist are comfortable, you may remove your mask in session.
- For those not comfortable with in-person counseling or if you don’t feel well, teletherapy is available.
- Time will be allotted between sessions to allow the counseling offices to be sanitized between clients.
How do I get medical advice or help with TaylorCare?
TaylorCare provides 24/7 access to tele-medical care and tele-mental health support. Whether a student is feeling sick or overwhelmed, they will be able to talk to a licensed provider from their smartphone or any web-enabled device. Licensed providers are available to diagnose non-emergent medical conditions, prescribe medications and offer mental health support via secure video or voice visits. Click here for more information.