From www.taylor.edu - Taylor University, integrating faith and learning

Critical Success Factors

Offer high quality learning and teaching to equip students for lives of scholarship, leadership and service:
  • Achievement of general education program objectives
  • Achievement of major fields of study program objectives

Recruit, develop and retain diverse and dedicated high- quality faculty and staff to sustain the university's mission and purposes:

  • Achievement of faculty and staff credentials profile
  • Faculty and staff satisfaction and retention
  • Faculty and staff professional growth targets

Recruit, retain and graduate capable students prepared to fulfill the Taylor University mission:

  • Achievement of enrollment, retention, graduation and placement targets

Acquire and manage financial and physical resources to support and sustain high quality educational programs and plans of the University:

  • Achievement of financial strength targets including:
    • Net operating income deficit
    • Viability ratio
    • Primary reserve ratio
    • Net income ratio
    • Debt burden ratio
    • Bond rating
  • Achievement of fundraising and participation targets for alumni, parents, board of trustee members and friends
  • Alumni and parent satisfaction
  • Achievement of master site and facility plans

Provide a Christ-centered, academic, living and learning covenant community that enriches and fosters the holistic development of each student:

  • Achievement of student development programs and support targets in the following areas:
    • Counseling Center
    • Career Center
    • Wellness Center and program
    • Residence Life program
    • Athletic program
    • Student Activities program
    • Ministry and outreach programs
    • Chapel program
    • Student leadership program
  • Buildings and Grounds plan and goals
  • Food Services plan and goals
  • Information Technology plan and goals
  • Strategic planning and quality assurance goals
  • Service Key Quality Indicators:

    • Treating you with respect, fairness, and honesty.
      Making you feel important and earning your trust.

    • Performing our tasks with competence and skill.
      Giving you confidence in the quality of what we provide.

    • Communicating clearly and courteously the services provided.
      Making it easy for you to know what you can expect.

    • Listening actively to your requests, comments, and concerns.
      Making it easy for you to tell us what you need.

    • Being flexible and open to new ideas.
      Accepting you and valuing your knowledge.

    • Providing what we agree to deliver in a timely manner.
      Enabling you to depend on us to help meet your goals.

    • Maintaining a safe and orderly, healthy, well-functioning, and attractive campus. Providing you with a pleasant environment in which to learn and work


1 Northwest Missouri State University Web Page - About Us, University Statements (www.nwmissouri.edu/aboutus/), 2003.