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Student Complaint Resolution

Context:

The U.S. Department of Education has amended the Higher Education Act (HEA) authorizing the “Program Integrity Rule.” This amendment provides, among other things, regulations associated with the federal student financial aid program that require colleges or universities authorized to offer postsecondary education in one or more states to ensure access to a complaint process 34 CFR 668.43(b) that will permit student consumers to address the following:  

  1. Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  2. Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.

“The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint.”

Taylor University, incorporated in the State of Indiana, is authorized by name to provide postsecondary education:

Incorporation and Accreditation documents are available for viewing at the Office of the Provost. Please contact:

Dr. Jeffrey Moshier, Provost
Taylor University
Helena Building
236 West Reade Avenue
Upland, IN 46989
765-998-5200

Dr. Jeff Groeling, Vice Provost
Taylor University
236 West Reade Avenue
Upland, IN 46989
260-744-8746

Procedure:

Taylor University seeks to resolve all student complaints in a timely and effective manner. Complaints should first be filed internally with Taylor University authorities as outlined in the Taylor University Academic Catalog.

UNIVERSITY CONTACTS FOR CURRENT STUDENTS

Academic Schools

HUMANITIES, ARTS, AND BIBLICAL STUDIES  

Dr. Thomas Jones, Dean of the School of Humanities, Arts, and Biblical Studies
Taylor University
236 West Reade Avenue
Upland, IN 46989
765-998-5204

NATURAL & APPLIED SCIENCES

Dr. William Toll, Dean of the School of Natural and Applied Sciences
Taylor University
236 West Reade Avenue
Upland, IN 46889
765-998-4931

SOCIAL SCIENCES, EDUCATION AND BUSINESS

Dr. Connie Lightfoot, Dean of the School of Social Sciences, Education and Business
Taylor University
236 West Reade Avenue
Upland, IN 46989
765-998-5108

Student Development

Dr. C. Skip Trudeau, VP for Student Development and Dean of Students
Taylor University
236 West Reade Avenue
Upland, IN  46989
765-998-5368

Dr. L. Angela Fincannon, Director of Intercollegiate Athletics
Taylor University
236 West Reade Avenue
Upland, IN 46989
765-998-5317

UNIVERSITY CONTACTS FOR FORMER STUDENTS

Office of the Registrar

Janet Rogers, Registrar
Taylor University
236 West Reade Avenue
Upland, IN 46989
765-998-5330

Once Taylor University internal procedures have been exhausted and an issue cannot be resolved, complaints can be filed with external authorities.

EXTERNAL CONTACTS

Accreditation and Accrediting Bodies:

  • Taylor University is regionally accredited by the Higher Learning Commission. Instructions for filing a complaint in regard to academics at Taylor University can be found here.
  • Computer engineering and engineering programs are accredited by the Engineering Accreditation Commission of ABET. Complaint process information can be found here.
  • The music program is accredited by the National Association of Schools of Music. Complaint process information can be found here.
  • The social work program is accredited by the Council on Social Work Education. Complaints regarding program compliance can be found here.
  • Teacher education is accredited by the National Council for Accreditation of Teacher Education-Indiana and the Indiana Professional Standards Board. NCATE’s complaint review policy and procedure can be found here.

Federal Financial Aid and Other Federal Obligations:

  • U.S. Department of Education Title IV instructions for filing a complaint in regard to financial aid, civil rights violations or discrimination can be found at the DOE Office of Civil Rights.

State of Indiana Authorities:

For students attending classes in Indiana, or for online students residing in Indiana:

Office of the Indiana Attorney General
Indiana Government Center South
302 W. Washington St., 5th Floor
Indianapolis, IN 46204
Constituent@atg.in.gov
317-232-6201 (phone)
317-232-7979 (fax) 

Indiana Department of Education - Office of Legal Affairs
151 W. Ohio St.
Indianapolis, IN 46204
legal@doe.in.gov
317-232-6676 (phone)
317-232-0744 (fax) 

For students attending classes online and not residing in the state of Indiana, please contact your state's appropriate authority.